Shipping & Returns
Video Game Trader offers In-Store Pickup
and Curb-Side Pick Up Free of charge from the Lake Bonavista Location. "Curb-Side Pickup" will appear as a shipping option after you have put in your shipping address at check out. You can use this option for both Curb-Side and In Store pickups.
We also offer Flat Rate shipping to Canada and the USA:
$10 Flat Rate Canada wide shipping via Canada Post.
$20 Flat Rate Shipping to the Continental USA (Packages up to 2Kg / 4.41lbs)
If you are an international customer (outside Canada and the continental USA), please contact us directly for a shipping quote! **INTERNATIONAL ORDERS ARE TEMPORARILY UNAVAILABLE DUE TO COVID-19**
90 Day warranty on all items excluding brand new consoles (standard manufacturers warranty applies).
Warranty is against defect. Any warranty issue will be tested by the staff and will be repaired or a replacement of the same item will be given.
If repair or replacement are not available a full in store credit will be issued for the defective item.
Video Game Trader reserves the right to void the warranty if mis-use or malicious damage is suspected.
Warranty does not apply to Disc Resurfacing service.
NO CASH REFUNDS. IN STORE CREDIT ONLY.
If you are having a problem with an item you purchased online please contact us before shipping the item so that we can best assist you.
Return Shipping is the responsibility of the customer.
Some items on the website may be designated as "In Store Pickup Only" and cannot be shipped due to their size, weight, or fragility. While we do welcome you to buy the items online to reserve them, you will be required to visit us in store to pick the item(s) up.